Privacy Policy

Last updated: June 10, 2026

Who we are

PrimeX Build is an AI product that turns a plain-language description of your idea into a real, hosted website or app — with the domain, payments, and forms wired up for you. The service is operated by PrimexMeta, based in Dubai, United Arab Emirates.

This policy explains what information we collect when you use the PrimeX Build app, the wallet that funds your builds, and the sites we generate for you — and the choices you have. If anything here is unclear, write to us at support@primexbuild.com.

Information we collect

We collect only what we need to build and run your sites and to operate your account:

• Account details. Your phone number or email and a display name, captured when you sign up.
• Identity (KYC). Your legal name, date of birth, and gender — collected only at your first wallet-funded action to confirm you are 18 or older, as required to charge an account.
• Brand and project content. The business name, voice, palette, logo, and the descriptions, chat messages, and instructions you give our AI to design and build your site.
• Wallet and payment data. Your wallet balance, transaction ledger, and top-up records. Card and bank details are handled by our payment processors — we never see or store full card numbers.
• Usage and device data. Basic logs, app version, device type, and diagnostic events used to keep the service reliable.

How we use your information

We use your information to:

• Generate, deploy, host, and edit the websites and apps you ask us to build.
• Operate your wallet — place holds for jobs, charge for successful builds, and release holds when a build fails.
• Verify eligibility and prevent fraud, abuse, and underage use.
• Send you service messages such as build-complete alerts, receipts, and form forwards.
• Improve reliability and quality, and provide support when you contact us.

We do not sell your personal information, and we do not use the content of your projects to train third-party advertising models.

AI processing of your content

PrimeX Build is powered by AI. To plan, design, build, and edit your site, we send the relevant inputs — your chat transcript, brand profile, and project requirements — to trusted AI providers that run the models on our behalf.

• Chat, planning, and the build and edit agents are powered by Anthropic's Claude models.
• Logo and image generation and voice transcription may use additional providers such as OpenAI.

These providers process your content only to return a result to us and under contractual confidentiality terms. We share the minimum needed to complete the work you requested.

Payments and your wallet

All balances and charges in PrimeX Build are shown in US dollars (USD). When you top up your wallet, payment is processed by Razorpay or Stripe, who collect and secure your payment details directly. We receive a confirmation of the payment and the amount — not your card data.

If you enable payments on a site we build for you, those transactions are handled by your own connected payment account and are governed by that provider's terms and privacy policy.

How we share information

We share information only with the service providers that make PrimeX Build work, and only to the extent each needs:

• Infrastructure: Supabase (database, authentication, storage) and Vercel (hosting and deployment of your generated sites).
• AI: Anthropic and other model providers, as described above.
• Payments: Razorpay and Stripe.
• Communications: Resend, for receipts, form forwards, and digests; and push-notification delivery.
• Domains: our domain registrar partner, when you buy or connect a custom domain.
• Diagnostics: Sentry (error monitoring) and Plausible (privacy-friendly, cookieless analytics).

We may also disclose information if required by law, to protect our rights or users, or as part of a merger or acquisition — in which case we will notify you.

Cookies and analytics

Our admin tools use secure, httpOnly session cookies for authentication; the mobile app stores its session in your device's secure storage. We do not use third-party advertising cookies. Our product analytics (Plausible) are aggregated and cookieless, and do not build a profile of you across sites.

Data retention

We keep your account and project data for as long as your account is active so your sites stay live and editable. Wallet and transaction records are retained as long as required for financial and legal compliance. When you close your account, we delete or anonymize your personal data within a reasonable period, except where we must retain it by law.

How we protect your data

We apply row-level security so each customer can access only their own data, encrypt data in transit, store session tokens in secure device storage rather than the browser, and restrict privileged keys to our servers. No system is perfectly secure, but we work to protect your information and to respond quickly if an incident occurs.

Your rights and choices

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing.

To exercise any of these rights, contact us at support@primexbuild.com. We will respond within the timeframe required by applicable law. You can also edit much of your profile and brand data directly in the app.

International data transfers

We operate globally and our providers may process data in countries other than your own, including outside the United Arab Emirates. Where we transfer personal data internationally, we rely on appropriate safeguards and contractual protections with our providers.

Age requirement

PrimeX Build is intended for adults. You must be at least 18 years old to fund a wallet or commission a build, and we verify age at your first wallet-funded action. We do not knowingly collect personal information from anyone under 18.

Changes to this policy

We may update this policy as the product evolves. When we make material changes, we will update the date above and, where appropriate, notify you in the app. Continuing to use PrimeX Build after a change means you accept the updated policy.

Contact us

Questions about your privacy or this policy? Email us at support@primexbuild.com. PrimeX Build is operated by PrimexMeta, Dubai, United Arab Emirates.